Customer support

We enjoy a constant exchange of experiences and ideas through our excellent communication with our clients. Together, we endeavour to find new methods and solutions, which can lead to new paths of thinking. In this manner, new problems can be prevented before they even start. New ideas can be developed and implemented at a faster rate.

 

A custom-designed service contract ensures that your system is functioning optimally throughout the long term. Our service inspectors pay regular visits in order to carry out preventative maintenance and double-check your system.

 

Through an open dialogue with clients, active assistance is provided regarding any issue. We are available outside of office hours on our emergencies telephone number.

 

In addition, each system is equipped with a modem. Hence, we can trouble-shoot and diagnose any problems and provide instructions for repair from a thousand miles away.

 

The system of standardised units in the machinery fabrication sector ensures continued use of well-tested components in various systems. All key machines in the system are manufactured in-house.

 

Our extensive spare parts inventory guarantees that your system will always have access to replacement parts on a long-term basis.

 

Reliable knowledge of the energy spectrum and reliability of the machinery ensures flawless operation of the system.

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